Category: Analysis & Opinions
What are Chatbots? Digital Banking 101
Digital Banking 101 is a blog series focused on defining and discussing some of the [...]
Cracking Personalisation in Digital Banking
Opinion piece from Moneythor CEO, Olivier Berthier When done correctly, personalisation in digital banking can [...]
Unbanked Potential
1.7 billion people across the globe are unbanked. This means they do not have access [...]
Four Requirements for Digital Transformation in Banking
Virtually every company must now become a technology company or risk becoming irrelevant. Many key [...]
Data is the Key to Financial Well-Being
With the emergence of digital banking, online shopping and simple in-store payments, the way we [...]
Strong Customer Authentication | Open Banking
What is Strong Customer Authentication? Strong customer authentication or SCA is a new regulatory requirement [...]
Digital Banking Licenses Explained | Digital Banking 101
In Europe, new banks have been establishing themselves over the last few years, using a [...]
Open Banking – A Global Outlook | Whitepaper
Since the launch of PSD2 in Europe and Open Banking in the UK, the concept [...]
How is AI used in Digital Banking? | Digital Banking 101
Digital banking 101 is a blog series focused on defining and discussing some of the [...]
What is Personal Financial Management (PFM)? Digital Banking 101
Digital Banking 101 is a blog series focused on defining and discussing some of the [...]
The Three Things SMEs Need from Digital Banks
New entrants, FinTech startups, government regulation and challenger banks have changed the SME banking market. [...]
Four Ways AI is Changing Digital Banking | Infographic
Modern technologies like AI and machine learning are changing the way we carry out both [...]
Digital Banking for Millennials
Banks know that their future growth depends on millennials, a demographic where 34% are concerned [...]
Digital banking engagement: where are the metrics?
As banks are busy digitalizing every corner of their firms to prepare for the “Fourth [...]
Personalization comes to digital banking
A personalized customer experience has been a de-facto feature of online services and particularly e-commerce [...]
Social media in banking: fad or trend?
In the banks’ quest to increase customer satisfaction and revenues, having a social media strategy [...]
Mobile vs. desktop-based online banking
In an era of mobile first, when any software product manager is chastised for not [...]
Retail banking customers’ satisfaction does not mean loyalty
The relationship between retail banking customers and their financial institutions can often be described as [...]
Cracking the PFM adoption code
The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar.